Tech Support Notes for Sunday Software’s
Cal & Marty’s Scripture Memory Game CD
Please note: Depending on which version of Windows you have, Cal and Marty will have either installed into c:\Programs(x86) or c:\ProgramFiles(x86), or c:\programs. The tech notes below will reference one folder/file name, but your version of Windows may call it another.
If Cal or Marty’s head looks scrambled like this –>>
I.E. like something after an inquisition, SCRAMBLED, defaced, entirely black, doesn’t appear, looks cut off, or just ain’t working right…
…Then you need to make a simple change to a file in the installed Cal & Marty folder on your computer.
How to: Navigate to your installed Cal and Marty folder on your computer, Double Click the “rendering.exe” application, and check the unchecked option (it’s preset to one, so check the OTHER option). The default is “software” but many newer computers prefer “hardware.” This solves the problem, unless your computer has been compromised by a papist plot, or your drivers are mis-matched (more about that below).
Rendering.exe doesn’t reform your computer; it only applies correction to how Cal and Marty’s animation is handled by your graphic chip. John Calvin reminds you to run this patch while logged in as the admin to your computer, otherwise you won’t have permission to do it, or may need to do it each time you start the program. You can right click the rendering.exe application and select “Run as Admin.”
If popping the Rendering.exe switch did NOT reform your problem…
It is very likely that you upgraded your unreformed Windows 7 computer to Windows 10 and the older display driver that came with your equipment doesn’t let W10 make the change. If that’s the case (that you have older computer equipment that’s been updated to Windows 10, then we know from some customers that their graphics driver on the older computer isn’t 100% compatible with some Windows 10 huggabuggas, and thus, the simple rendering.exe app we put in Cal and Marty cannot tell Windows 10 to make the change from “software to hardware rendering.” This is one of those common “driver issues” that happens when upgrading the OS but not the hardware, and discovering that your graphic chipset manufacturer never released a W10 compatible version.
But….here’s the solution!
1. Download the latest graphics driver for your computer’s “graphic chip set.” Even if the driver download site doesn’t mention Windows 10, download it anyway. To find out which graphic chipset you have, and thus, which driver you need, RIGHT click an empty part of your desktop and select Graphic Properties. Depending on which brand of graphics chip you have an info center will pop up. Write down the info about the display graphic chipset and driver and then go to that manufacturer’s website to download the latest driver for that chip.
2. After downloading the latest display driver for your graphics display chip, you can often install it by yourself if the display driver download came with its own installation utility (most do). Otherwise, follow the instructions in the following youtube video showing you how to MANUALLY install a downloaded driver for Windows 8 and 10. (Windows 10 cannot automatically install many ‘older’ drivers. You have to manually install them.)
3. Now re-open the Rendering.exe application and select “hardware” to tell your chipset how to handle the animation.
How To Make the Game Window Fill More of the Screen
Due to the drag and drop nature of the game, Cal and Marty has a fixed screen size. However, in Windows 7, 8, and 10, you can “SCALE” (zoom) your Display resolution to make the game appear larger on your monitor. See the graphic here on the right. This will affect how all programs appear on the screen, so you should be prepared to return the setting back to 100% after using the game.
**Notice the comment on the graphic (right) that tells you that the location of the “scale” setting is different in Windows 8 vs 10. Thank you Microsoft!
WAVE32.OCX Error Message
If you get a “wave32 ocx error” msg when starting up the game…
–you may have security software running that’s not allowing Cal and Marty to register wave32,
–or you recently upgraded to a new version of Windows and need to reinstall Cal & Marty,
–or you may be logged in as a User without full admin privileges.
First… be sure you’re logged is as the Admin on the computer. See if that corrects the issues. If not, uninstall the game (using either the Windows uninstall program feature, or by putting the original CD in the drive and running the Installshield setup program and accessing the REMOVE feature). Then REBOOT and RE-INSTALL the game.
If that doesn’t solve it on Windows XP or 7 computers, uninstall again, but this time when you reinstall, CHANGE the default destination directory (c:\programs86x) to C:\CalandMarty (a new folder of your own naming). Then, continue on with the installation making sure the game installs into your new folder.
Note: We know that in Windows 10, you must be logged in as the Admin, and not a limited user account, in order for the wave32 error to go away. Wave32.ocx is a Microsoft “ActiveX” file. ActiveX files have been known to be targets for malware, so Windows doesn’t let non-admin users to execute them anymore.
How to Copy Verse Sets from one computer to another…
If you have purchased multiple copies of the program, or a site license (available only from Sunday Software), you will undoubtedly find yourself in a position to use the following information.
1) Open c:\programs\calandmarty (or in whatever folder you originally installed the program) and look for the Verse Set you created. It will have the name you gave it.
2) Copy that file to removable media.
3) Take the verse over to another computer and copy it into the c:\programs\calandmarty folder on that computer, or whatever folder you originally installed the program to.
Example: Let’s say I made a Psalm 23 verse set and named it “Psalm23.” Its file name will appear as “Psalm23.txt”. The Cal and Marty game will always list whatever “.txt” files it sees in its own folder.
Do not attempt to create your own text files outside the Verse Editor. The Verse Editor has a special way of laying out the text in the text file so the program knows what to do with the file info.
Cannot copy or open a verse set, or can’t find the file you think you saved?
Trying to find the Question File you created and saved?
Seeing a “lock” icon next to your new question file when you try to edit it again or copy it?
It DID save, but just not where you and the Question Editor expected it to. For arcane security reasons, newer versions of Windows are saving your file in a “virtual store” folder and putting a ‘lock’ icon on the file in c:\Programs(x86) -but not telling you why. The lock icon signifies a dummy file.
Windows actually saved your real txt file to a “Virtual Folder” buried in its AppData folder. Here’s a graphic to show you where:
You simply need to find the ‘real’ file located in the virtual folder, or remember not to save your verse sets to the c:\Programs(x86)\calandmarty folder, and instead, save them somewhere else.
Here are a couple of ways you can go about copying the real file, and making it so this doesn’t happen again.
Way #1 ~ The Quick Method of Finding/Copying/Editing Your New Verse Set
Open the Question Editor. By default, it will open to c:\ProgramFiles(x86)\calandmarty
In the Open File Dialog box, navigate up in your file structure and find users…AppData/Local/VirtualStore/Program(x86)/calandmarty. (In the graphic below, My user name happens to be n.)
Once you see your question txt file, you can RIGHT click it and COPY. Now you can paste it in any folder or onto a thumbdrive.
Way 2 ~ Search and Find
If you don’t know how to drill down into the AppData folder, you can also click the Windows start button, and ‘search’ your computer for your file name, then when the filename appears in the search, RIGHT click the filename and select “open in folder” which will take you to the AppData-etc. folder. Then you can copy the file back to wherever you want, including ProgramFiles(x86)/calandmarty folder.
Way 3 ~ Always save your new questions sets to a special folder
Everytime you make a new verse set, don’t let it save to c:\ProgramsFiles(x86). Instead, change the location you are saving to, –saving to a folder someone else where you’ll remember the location as lot easier.
In the example, below, I used the save-file dialog box to change where I wanted to save my set: to the new folder I had installed Cal and Marty too.
Way 4 ~ Change where you have Jericho installed in the first place.
Uninstall Jericho, then reinstall it to a new folder, such as, c:\Jericho. Then, always remember to save new sets to that folder, instead of the default save location of c:\ProgramsFiles(x86)\Jericho. (c:\Jericho is easier to remember.)
FILE NAME NOTE: Depending on which version of Windows you have, the folder may be named “Programs(x86) or ProgramFiles(x86).
How to Delete a Player’s Name from the list:
Open the file”PlayerNames.nam” located in the main directory of the program. (c:\programs(x86)\calandmarty). It is a text file which can be opened and edited with Windows Notepad.
OLD PROBLEMS WE DON’T HEAR ABOUT ANY MORE
Cal is moving his lips out of sync -or slowly at the opening and in the History section, but is fine elsewhere.
That’s because these are the largest “bio” files in the program and your videocard RAM isn’t adequate. Yes, your videocard has RAM on it. 4mb is a “minimum” 8 is better. Try this: make sure the “Colors” in your Display Resolution setting (Control Panel | Display) is set to 16 bit- HIGH color, not TRUE color. True steals some of your videoram. Try this too: Make sure your screen resolution is at 800×600.
Another possibility is that nobody can understand what John Calvin is saying anyway. Maybe that’s why he wrote the magnum opus Institutes of Christian Religion.
Buttons and/or Words seem to display partially blacked-out
You are trying to run the program without enough ram on your videocard. Your videocard can’t paint the screen properly.
Solution: Nail your circa ’95 PC to your pastor’s door.
Verse FREEZES during Scrambling
Shorten your verse length by a couple of words. Apparently on SOME videocard/drivers/PCs, a long verse bumps into something in the display window and “that’s that” as they say in Geneva. (We’ve only found this to be a problem with one Windows XP PRO user. If it happens to you, let us know.)
Cal’s Head Moves and Speaks for a while without Sound at Opening and Main Screen
This was reported by one XP Pro user. They updated their version of XP Pro with “Service Pack 1” from Microsoft’s website and this took care of the problem. Something probably in the way XP Pro was mangling the video driver.
Your Verse Editor crashes, freezes, or gives you a BUFFER error message in the Editor.
This only happened in the original v1.0. You need to buy the newer version.
Which version do you have?
To be sure, use Windows explorer and example the “date” of the calandmarty.exe file at c:\programs\calandmarty
Can’t see the Menu Buttons or Calvin’s head on right side of screen
You need to set your screen resolution to 800×600. It’s probably set to 640×480 right now and is therefore cutting off about 1/3 of the program’s menu. The other possibility is that you have our “Vatican Edition” which cuts off their heads automatically.
You get this error message: “Microsoft Visual C++ Runtime Library Runtime Error! Program C:\Program File\Cal and Marty\CalandMarty.exe abnormal program termination”
The customer who reported error this found that somehow the verse they had created had become corrupt and the program would terminate as they were trying to edit it or use the verse. Solution: Save created verses to another folder for safekeeping, then delete the entire program using Add/Remove programs. Then check to see if c:\Program File\Cal and Marty folder is gone from your harddrive. Reinstall the program.
Runtime Error 53
A customer who’s computer didn’t have a soundcard (!) reported this error. When they installed soundcards and sound drivers, no more error.
339 Runtime Error on Windows XP
If you install and run Cal & Marty from the main “ADMIN” user account the program installs and runs fine. If you switch to a limited account on the same machine to keep the kids out of your Windows files, you will get the 339 runtime error about an ocx file even though all program files seem installed. If you install the program from the limited account, you get the same problem. However, if you upgrade the limited account to admin, install the program and switch the account back to limited, it works fine. It’s some sort of registration issue with Win XP and the ocx file. So either run Cal & Marty only from the admin account, or install/switch as mentioned in the bold text. (Thanks to Techie Tim Marino who worked out this solution at his church).