Collection of Tech Support Notes for many of Sunday Software’s programs

View our “General” and “Common Issues/Solutions” webpage.

Below are some of our most often asked/solved tech issues with SPECIFIC Sunday Software titles. For more specific help, contact

Fluffy and God’s Amazing Christmas Adventure CD
There is a HUGE difference between Fluffy 1.0 and Fluffy 1.2. Lots of stuff was added. Be sure you have version 1.2, and not version 1.0. The latest version has MULTIPLE SHEEP on its CD label. The latest/final version is available as a free download to the supporting members of That download page also has the updated guide and several associated lesson plans with it.

IF… You get an LOADLIBRARY error message during installation, then your Fluffimation Text to Speech won’t play. (nothing gets spoken back when you press Play). You need to correct this. Keep reading.

Warning: If you ignore this message the rest of the program will work, but you’ll wonder why the Fluffimations don’t work even though you thought you saw the speech application install. The problem is that it didn’t REGISTER correctly. That’s why we put a second speech install option on the CD. The following solution installs and registers the speech application properly on quite a bit OLDER versions of Windows that were having the problem. “Explore” the files of the Fluffy CD using Windows Explorer (same thing as ‘My Computer’ basically). Now double click the XTRAS folder to open it, then double click the YAK folder, and double click the INSTALLERS folder (we buried it, sorry). Now… Right click install.bat and select “open” to execute the file. If the installer wants to install “Older files over Newer,” let it install the older files. They are required to run Fluffy’s Fluffimations.

IF….You have an older Mac and are getting FONT error messages. Then…
Just keep clicking “continue” or “ignore.” It’s just an adjustment problem with the default font.

IF… You get a Script Handling error in DJ FLUFFY JAM. Then… It is due to the fact that you are trying to move a word or sound DURING playback. Once you play the song, wait until it ends before trying to add/move words and sounds.

Things that are USER PROBLEMS, not technical ones…

= The Play button on the Fluffimations won’t play. That’s because you must fill in each one before it will start.

= “I’m stuck on the Road to Bethlehem looking at a billboard.” Click the billboard!

= “Some of these answers in the Shepherd’s Quiz are wrong.” Gotcha! The angels don’t appear to the shepherds in Matthew as the question asks. They do so in Luke! And at first only ONE angel appeared to the shepherd, followed by a heavenly host.

Make the program appear larger on your screen by adjusting your Windows Display “SCALING” option to 150% prior to using the Ten C’s program. A link to your Display options will open when you right-click any empty area on your desktop. How-to article.

Bongo Loves the Bible
All Bongo tech issues were cured in the final version available for free at That version also had the free updated question files. Here are some gameplay challenges that may appear to be tech issues to you:

Need help avoiding/beating the plants? Slingshot bananas at them! 3 should make them wither. If they keep eating you again and again do this: when you left click on the verse message to get rid of it, start JUMPING using your CTRL key and use your arrow keys to move away at the same time.

There are a few places where the plants can trap Bongo in an endless cycle of being eaten. Don’t mess with the plants.

Problem: The Cave is too dark in Bongo Knows the Bible. Solution: Press Ctrl-G and adjust the gamma brightness. Press Ctrl-G to return to the game.

Problem: I’m lost in the Cave game (Bongo Knows the Bible), or don’t know what to do. Solution: Read the game guide and use the map.

Problem: I can’t Jump well on Faith/Hope/Love in the Cave game. Solution: Sid has made jumping kind of difficult. Make sure you are in “easy” mode. Then practice practice practice.

Problem: Bongo seems to “get stuck” crossing the lava pit in the “Cave” game when I heard the strange voice. Solution: Press Ctrl-G to adjust the “gamma” brightness.” Then press Ctrl-G again to get rid of the gamma control panel. This will unstick Bongo.

Problem: I get the key and go to the Treasure Chest, but it just shoots out gems and confetti, what should I do? Solution: Collect all the gems and bananas. After about 20 seconds of bonus point rackin-up the game will end and take you to the scoreboard.

Problem: I can’t land on the Revelations platform in the Canyon Books game. Solution: We tricked you. It’s Revelation, not Revelations. Jump on the correct one.

Problem: I keep getting smooshed by the Rocks in the Bible Books Canyon Game
Problem: I keep getting smooshed by the Rocks in the “Bongo KNOWS the Bible” Game

Solution in the Canyons Game: Stay all the way over on the right or left where they can’t touch you.

Solution in the “Cave” (“knows”) Game: Run behind them when they pass and follow them until they drop, then jump over the broken bridge.

Problem: How do I know which saved game is mine on the load saved game screen?

Answer: I wish the save feature allowed players to type info but it doesn’t. Instead, when you click and “Empty Slot” on the save screen, it takes a screenshot of the location where Bongo is standing in the game and places that screenshot in the Empty Slot. Thus, your best bet is to tell students to stand in front of some memorable feature like a chest or bridge THEN click Alt+S to open the Save Game feature, click an Empty Slot. You’ll see the screenshot inserted. NOW: write down which slot is the one you want to come back to at a later time to “load” and continue where you left off. (Write yourself a note such as, “Jack: second row, third from the left”). FYI: You can save and load a game by pressing the Alt+S keys.

Problem: Right after out-running the big rock, I keep jumping down into the canyon instead of onto the platform.

Solution: You need to jump onto the ‘starter’ unlabeled ‘starter’ platforms found at the left or right of the where the rock falls down. From that initial platform at the head of each canyon you can see the labeled books to jump on.

Problem: Sometimes I jump onto a CORRECT book of the Bible and I fall for no reason.

Solution: You’re probably jumping into a crow. Wait for them to fly by.

Problem: I accidentally hit the Windows key on the keyboard and it crashes the game when I try to go back into the game.

Solution: Unfortunately, the Windows key on some keyboards is too close to the CTRL key and kids will hit it instead of the CTRL key when jumping. This takes you to the Windows desktop and the game hates that. There are a couple things you can do to help. Show the kids how to hook their hand on the edge of the keyboard to position their finger properly so they KNOW FOR SURE they are hitting the CTRL key. You can also tell them to use the other CTRL key to jump.

Problem: I’m having trouble reading the books of the Bible platform.

Solution: Use your mouse to change your angle of view.

Problem: I keep falling into the canyon when chased by rocks.

Solution: There are small ‘starter’ platforms at the beginning edge of each canyon. From there you jump onto the books of the Bible platforms. So when you jump off the edge steer a little right or left to land on the platform. As you slowly skooch along the side of the canyon where the rock is rolling, you can go under the greenery hanging there and “spy” the small platform.

Problem: I jump and overshoot the platform.

Solution: The longer you hold the CTRL key, the further Bongo will jump. In most cases, you just need to hit it once while running to get to the next platform. Line up Bongo at the back corner of the platform he is standing on, then get a running start and press CTRL key to jump.

Problem: My kids sometimes hit the WINDOWS Key instead of the CTRL (jump) key. When I get back to the Bongo game, it is acting strangely.

Solution: You need to restart Bongo and tell them not to exit the game like that! There is a second CTRL key on the keyboard that doesn’t have a Windows key next to it, use that one instead.

Problem: Sid keeps pummeling me and trapping me. Solution: That Sid, he’s a wild boy. Sling bananas right at his belly if he has you trapped in a rock corner. He keeps following your movements so use your arrow keys to move left and right and jump at the same time to sneak past him. You can jump on top of Sid too, but I do not recommend it (sometimes he can get stuck on Sid’s head).

The Bongo Teacher’s Outline has all the game’s secrets and shortcuts. Here are a few more:
You really don’t have to sling bananas at Sid or the Plants. Just run around them. They can only reach so far.
The Jungle and Cave layouts are actually very simple, though at first they may look like mazes. Consult the teacher’s guide for maps.
When you hear the crow sound on the Bible Books platform, Press your ‘end’ key to duck. If you jump into a crow, he will knock you off.
In the Bible Books game, stay to the right or left and let the rocks roll by you. Jump to the small platform just past the edge on either side of where the rocks fall.
In the Bible Books game, use your mouse to change your point of view to get a better look at the names of books.
In the Bible Books game, you don’t have to click out of the notes about each book that appear on screen. They will disappear when you jump.
In the cave game, things must be done in the correct order. Look, read, and listen. At the beginning of the game you can adjust the “gamma” to brighten the cave for easier play. When you cross over Faith, Hope and Love, turn left and go down the skinny path.
The treasure key in the Jungle quiz games is in the waterfall where the dolphin is squeaking, but it won’t appear there until all questions in the level have been answered.
Before teaching with Bongo, preview it yourself, and let your students play with it at the end of class prior to using it for a lesson.
HUGE TIP…. On some keyboards, the “Windows” key is right next to the “CTRL” key which you use to jump. If you hit the Windows key, it can take you out of the game, and going back into the game can create problems. Warn the kids. Show them the ‘other’ CTRL key on the keyboard.

Awesome Bible Stories CD

“Purim video not working.” Solution: Download latest free version from “I’m stuck on the Zaccheus floating butterfly screen” –click the butterfly! “One of the Adam and Eve study notes is wrong in version 2.0.” It was corrected in 2.2. and is corrected in the free download version at

Attack of the Sunday School Zombies

If the opening video of Super Kenz doesn’t play, set Windows Media Player as your default app for playing “WMV” (windows movie videos).

If your game starts to load, crashes and/or if you see an “ACKNEX stopped working” error message then use the following solution. EDIT the START-ZOMBIES.bat file by locating the text file “START-ZOMBIES.bat” located in the installed Zombies folder. Right click “START-ZOMBIES.bat” and select EDIT. This should open the ‘batch’ file in NOTEPAD. Delete the phrase “-diag” from the line that starts with sanctuary.exe -d hardware. This turns off the game’s “-diag” diagnostic step. SAVE the file and you’re done editing. Double click the Start-Zombies.bat file and the game should load.

Animated menu and Bible Time Theater Videos Won’t Run in Life of David, Paul, Daniel, Noah
Install the older version of Quicktime 3.1 found on the CD. Use Windows Explorer to locate the Quicktime installation program on the CD (probably named QT32.exe). During the installation of QT, select “SKIP” or “No” when it asks if you want to search for other versions, otherwise the installation may hang. If you get a “disk full” msg in XP or any other crazy error, log in as the admin, and also try RIGHT clicking the qt32 file and selecting Run as Admin to enable permissions for the installer. Remember to RIGHT CLICK the Quicktime qt32.exe file and select Run As Administrator to install it. If you don’t, you’ll get a crazy error message.


Fall of Jericho software

Potential problems:
Trying to find, or edit, or play a Question Set you created/downloaded/copied.
Can’t find the question set you created

Getting a BAD FILE NAME error message? This likely happened when you pasted your question file from one computer to another into the Jericho folder and now it won’t work.

Or…you found it in the Program Files (x86) folder but it has a LOCK ICON next to your new question file when you try to edit it again or copy it?

All of the above problems with Fall of Jericho all stem from the same problem, and are easy to fix, once you understand why Windows put your file somewhere else, even though it looks like it’s in the Jericho folder.

Please note: If you created a new question set in the Fall of Jericho Question Editor, and then go to play it on the same computer, everything will work fine. The file location issue occurs when you try to copy and paste a question file into the installed Jericho folder. The following is for people who want to copy or move a Question file from one computer to another, or are having trouble FINDING where their new Question set saved to!

Windows didn’t actually allow the original file to be stored in Jericho’s installation file. It ACTUALLY copied it to a “Virtual Storage” folder in another location, and set up a dummy file in Jericho’s installation folder. So now you just need to move the file from the virtual storage folder into Jericho’s installed folder.

Windows security doesn’t like the game trying to play files that were pasted into Jericho’s installed folder. It’s okay with the Question Editor saving it there, but not with you PASTING new files there. It doesn’t trust that saving process because malware does things like that too. So what Windows does is create a “Virtual Storage” folder at another location with extra security, saves the file there, …and then not tell you it did that! It still puts a LOCK ICON on the file in Jericho’s folder, but doesn’t tell you why, and actually buried the pasted copy of your file in AppData’s Virtual Storage folder.

This is why we say, “create a folder outside of c:/Programs…/Jericho to keep your questions sets.” This avoids Windows’ crazy-ness.

So now let’s fix the problem.
To find the question set you saved, you need to tunnel down in AppData/Local/VirtualStore/Program Files (86x)/Jericho –and manually copy the question set you’re looking for (right click and cut/paste from your mouse) from the Virtual Storage folder into your Program Files (x86) / Jericho game folder. Now it will work.

Programs we used to carry in our catalog but do not work in Windows 8 or 10

Software we have sold in the past that do not work on Windows 8 or 10

  • Pathways Through Jerusalem
  • Ilumina Bible
  • Holy Land 3D Atlas
  • Play and Learn Children’s Bible
  • Sandals Atlas
  • Bible Grand Slam
  • Life of Christ 3.0

Author: Neil

I'm Neil MacQueen, a Presbyterian minister (PCUSA). For 24 years I owned and operated Sunday Software at A few years ago I shut down the site and donated all my software to I am also the founder and webmaster of, a non-profit Sunday School resource ministry run by a group of volunteers.

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